The Small Print

The Basics

Returns

Personalised items

Any item which has been made to order or personalised cannot be returned unless it is received faulty or there is an error against the information provided when the order was placed.  If an error has been made by the client when ordering, we may be able to come to an agreement to replace all or part of the order; however this is likely to incur an additional charge.  It is solely the clients' responsibility to make sure all of the event details are correct, no refunds or exchanges will be given if an item is incorrect through no fault of our own.


Non-Personalised Items

If your order is for an item which is not bepokely made for yourself, the usual 28 day returns policy will apply adhering to distance selling regulations. Please send us a quick email to advise of the return and a full refund or replacement will be issued upon return of the item in its' original, unused, resaleable condition. For faulty items, please email to discuss prior to returning.  A full refund or exchange will be given.


  

Delivery

General delivery

Timescales for all products are confirmed on the product page, if there are going to be any delays for any reason we will contact you as soon as possible to inform you of this.  Due to the nature of our products they cannot be produced until an order has been placed therefore sometimes delays may occur.  Orders over £25 in value are sent using a signed for, tracked service using either Royal Mail or UPS (depending on parcel weight).

Orders under this value are sent standard, second class delivery.  If you wish to pay extra for signed for delivery this can be arranged for an additional £1.00.

Fast-tracked delivery

If a product or item is required by a particular date, please ensure that this is noted in the order or contact us by email to ensure that the item can be completed on time.  If we are unable to complete your order before it is required a full refund will be provided.

 

Our Full Terms & Conditions

Brown Rose Events Stationery Terms and Conditions

All orders accepted are subject to these terms and conditions of sale, by replying to this email you are confirming your acceptance.

Proofs -

You are responsible for the proof reading of all text and copy in the electronic proofs supplied.
We will not begin final printing until we have received approval from you referencing the correct proof to proceed with. Please note that we cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after your final approval, an 80% reprinting charge will apply to correct these errors.

Variations in Products -

As our items are handmade the colours and materials used may vary from the images or samples produced.
All descriptions and photographs contained on the website and social media are intended to give a general idea of the products, the colours and appearance of images displayed on our site may vary slightly to the products. 
We aim to ensure that all the information available on our site at any time is accurate and complete. However, we are not responsible for any errors or omissions. If you notice an error or omission on our site please let us know as soon possible – we will then work to correct errors and omissions as quickly as possible. ll designs are the copyright and property of Brown Rose Events. Neither you, nor a third party, may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example wishing well poems that are to feature within the stationery.

Payment -

A non-refundable booking deposit of 20% of the total order price will be taken at the time of booking to confirm and secure your date in the diary. An additional 30% of the balance will need to be paid after you have agreed your final proof design, before your order will go to print. Upon completion of the order, you will be notified and the remaining 50% will be required prior to the items being posted. You may pay by Paypal, cheque, or bacs. Cheques should be made payable to ‘S Brown’, an invoice will be sent for all orders to confirm the balances on the account.

Cancellations, Errors and Returns -

All monies paid are non-refundable should an order be cancelled post proof sign off. We regret that refunds and exchanges can only be made where the goods are faulty or fail to meet requirements agreed at the final proof stage. Should an order cancellation be received prior to proof sign off, we will refund the cost of items that have not already been produced, subject to a 50% cancellation charge. We reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.

Prices -

Prices may be subject to change without notice. Every effort is made to display the prices accurately. However, on rare occasions, mistakes happen. In this instance we will correct the mistake and inform the customer so that they can decide whether to continue with the order at the correct price.

Approval -

Once you are happy with your stationery please complete the ‘Proof Approval’ form. (this will be emailed with your proof). Once approval has been received, you will be sent the value that needs to be paid to complete your deposit and your stationery will be printed.

Delivery -

Delivery is by Royal Mail or by UPS depending on the weight and size of the order. Generally, you can expect to receive your goods within 14 working days of your diary slot; however this is not guaranteed. You will be notified of any delays. If you would like your goods sooner please contact us for confirmation before placing your order.
Brown Rose Events accept orders on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and an alternative offered as soon as possible.

Returns -

Faulty Goods only - We hope that you will be delighted with your products. If you are not happy because the item is in anyway faulty we will refund the cost of your purchase or replace with like for like. This is providing that the items have not been used and are still in their original condition and wrapping. We must be notified within 7 days of receipt that you would like to apply for a refund. Due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied. This is not deemed as faulty. If product specifications from our suppliers change, we will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages we cannot guarantee continuity of design or materials. As many of our products are made to order, refund or replacement will not be given simply because of personal opinion. Our word is final. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. We will offer to reimburse the price that you have paid for the goods in the form of a credit note. Alternatively if you contact us within 7 working days we may offer to replace the product(s). This is subject to management discretion. Any goods returned incomplete i.e. packaging missing, will not be replaced or credited. The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office, or use a recorded delivery service. We are not responsible for the loss of any items during transit. We will email you once the retuned goods arrive with us. Goods must be returned as new and unused. Please contact us by email to brownroseevents@mail.com to inform us that you would like to return your items including photographs of the issues with the order. Package the items carefully (preferably in their original packaging, ensuring you have crossed out the original delivery details). Be sure to enclose the original packing note, or alternatively your full name, address and email, and state clearly the reason for returning the goods. The risk of the goods passes to the buyer upon delivery from the carrier or attempted delivery should the customer fail to attempt to take delivery of the goods.

The returns address for any orders is:
Brown Rose Events
54 St John’s Road, Worsley, Manchester, M28 1PA




Brown Rose Events Hire Terms and Conditions

All goods supplied are on a hire basis only and remain the property of Brown Rose Events.

The 'hirer' is the person named on the booking form and takes responsibility for the items from set up/delivery to collection by Brown Rose Events.

The standard period of hire has a duration of 24 hours - this is subject to change based on the availability or Brown Rose Events to deliver or collect items; however any extensions at the hirers request to this period of time are chargeable.  Please ensure that items are ready for collection at the agreed collection time.

 A 20% non-refundable deposit will be required to secure your booking.  Until the deposit has been received, then no booking will be deemed to have been made.

The remaining balance may be paid in installments at the hirers request.  Full payment is required 7 days prior to the hire period starting.  If a booking is cancelled less than 1 week before the event, full payment is required.  If a booking is rearranged less than 1 week before the event, the booking can be transferred to an alternative date subject to availability.

Any bookings that are made within 1 month of an event must be paid in full at the time of booking to secure the date.

Brown Rose Events will provide a cost which includes delivery, set up and collection based on a round trip mileage from our storage site to the venue specified by the hirer.  Due to the nature of the products which are being hired, we are unable to source courier delivery as an alternative and all items will be delivered, set up and collected by ourselves.

The hirer shall be solely responsible for the hired items during the full hire period.  The items are at no point the responsibility of a third party i.e. reception/event venue/hotel/florist or any other third party whom may take possession of the hired items.  It is the hirers responsibility that the hired items are used only for their intended purpose as agreed at the time of hiring from the point of delivery until the point of collection by Brown Rose Events.

It is the hirers responsibility to ensure that any hired goods are adequately stored if they are being left at the venue prior to being collected by Brown Rose Events.  We will communicate with the venue during this period if needed; however the items will remain the hirers responsibility.

The hirer is responsible for any non-returned hire products, damaged goods or breakages which are at the fault of the hirer or their guests at their full retail value.  An estimation of these costs can be provided upon request at the time of booking.

Brown Rose Events do not accept responsibility for any injury or damage to persons or property sustained from the hired items.

Full public liability insurance is provided with the hire of any of our products, a copy of which will be provided prior to delivery to your event.




Privacy Policy -

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.


Website disclaimer -

We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Brown Rose Events reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items may not be dispatched and additional payment may be required. We accept no responsibility for any effect of ageing caused or variations in any of our products or materials used.

 

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